At Sentrex Health Solutions, we know that treatments for complex conditions are as varied as the conditions themselves, and new therapy innovations will require novel solutions.
At Sentrex Health Solutions, we know that treatments for complex conditions are as varied as the conditions themselves, and new therapy innovations will require novel solutions.
We provide a unique strategic partnership opportunity that offers exceptional patient focus and care, while delivering innovative, cost-effective access and distribution solutions for manufacturers. Accountability and exclusivity ensure partnerships are strategically aligned with the needs of your business.
Innovative, accountable, responsive - we understand what you need.
Our team of experienced, dedicated experts work closely with our clients to strategically partner and develop PSPs that become brand differentiators.
With Sentrex, you are supported by a senior team with diversified backgrounds in patient support programs, marketing and brand support, distribution, pharmacy and manufacturing.
Our operational agility allows us the ability to develop customized programs that cater to our clients’ specific needs, with quality control at the forefront of everything we do.
We developed a pay-for-performance costing model to ensure greater accountability and transparency for PSP development and management, because we have as much of a vested interest in your program’s success as you do.
Our proprietary platform is the most sophisticated, fully integrated CRM system on the Canadian market; offering preprogrammed workflows, automated tasks and integrations including HCP EMRs, as well as Client/HCP/patient and pharmacy portals.
Our team of expert reimbursement case managers and specialists have extensive experience navigating the Canadian payor with a specific focus in oncology, ophthalmology and rare disease. KPIs are focused on providing patients with rapid access to medication and ensuring that conversion from compassionate to commercial product is seamless and efficient.
Managing copays can be challenging for patients and manufacturers. We use technology-based systems to manage copay assistance programs which makes processing and reporting simple and effective.
For simple reimbursement programs, copay card and direct-to-patient programs are available that are easy to use while remaining cost-effective.
Copay card and direct-to-patient programs are available for simple reimbursement programs — they are easy to use while remaining cost-effective.
Unique to the world of PSP, Sentrex has an in-house team of industry experts that can support your creative and marketing needs, including:
Patient support programs represent a significant and growing investment of resources to manufacturers and health care providers. The Sentrex Health Solutions team are experts in navigating the payor landscape and offer innovative models for ensuring cost-effective pricing and accountability.
Continuous evaluation of program performance and patient satisfaction is a critical focus for our team. Hearing first-hand from patients, their families and key stakeholders allows us to evaluate and improve services that will increase adherence and transform care. Sentrex Health Solutions has a variety of customizable tools to assess patient and physician satisfaction within our novel CRM and patient management portal.
Our comprehensive, multilingual team of pharmacovigilance and medical staff ensure compliance with Canadian regulatory requirements. All Sentrex Health Solutions staff are trained on Adverse Event (AE) and Product Quality Complaint (PQC) reporting and follow an established corporate SOP with biannual recertification.
The Sentrex Health Solutions patient support team includes reimbursement managers, nurse case managers, pharmacists, registered pharmacy technicians and pharmacy assistants with extensive therapeutic knowledge and administrative experience in the use of specialty products and biologics.
Our staff provides professional services which include counselling, compliance and patient support on the proper use of medications. Our automated email and text reminder system helps patients stay on top of their daily medications. The team is fully dedicated to the patients we treat, with the goal of becoming an extension of the patient’s care team.
CRM = customer relationship management; KPI = key performance indicator; PSP = patient support program.