Patients

We’re with you
at every step

Sentrex was created with one goal in mind: to make patients’ lives easier. We are proudly Canadian, serving patients coast to coast through our Patient Support and Specialty Pharmacy services.

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What to expect from your Patient Support Program

We understand that managing your health can be challenging, and we’re here to help. Although each Patient Support Program (PSP) may have different services, here is what you can typically expect from your PSP in general.

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Program enrollment

Your physician will formally enroll you into a PSP associated with the drug that you are prescribed. In order to receive our patient care services, you will need to provide your consent for us to access your information. Rest assured, your information is stored safely in Canadian servers for our use only, protected with industry-leading practices to safeguard confidentiality and meet stringent Canadian privacy standards.
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Welcome call

You will receive a Welcome Call from a Program staff member, typically within one or two business days of your enrollment, to gather important details from you and introduce you to the Program.
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Insurance navigation

Our team of insurance experts will help you navigate all the complexities of the insurance world, including calling your insurance provider alongside you, reviewing coverage details, and assisting with completing required paperwork.
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Assessment and testing coordination

If necessary, your Case Manager may be able to assist you with coordinating the proper testing, vaccination, imaging, or assessments that you may need to start or stay on your medication.
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Medication delivery

Our specialty pharmacy team has feet on the ground throughout Canada! We provide free of charge medication delivery to your doorstep or preferred location.
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Medication counselling and training

Our pharmacy team goes well beyond dispensing medication. We get to know you and your treatment plan to provide expert support with a human touch. We also offer in-person and virtual self-injection training for patients requiring treatments involving injections, ensuring confidence and proper technique in administering medications.
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Ongoing support

Our team is committed to supporting you throughout your treatment. We provide ongoing support to patients through a range of services including managing drug insurance renewals (ensuring uninterrupted coverage for prescriptions) and various medication management services including medication reminders and adherence counselling.
    “Thank-you for clarifying and being proactive on my behalf. You’ve been fabulous and very kind. You’ve made my day and thank you for your optimism. You’re on my team now!! It is comforting to know people like you are here.”
    A grateful patient
    “I can’t thank you enough!! I’m so happy with the help I get from your team. Every time I call, there is always someone ready to jump in and get the job done.”
    an appreciative patient
    “I’m impressed with your patient support program, I didn’t know things like this existed! In any case, it is clear that we will not be left alone with your program, and that you will be with me for each and every step.”
    a thankful patient
    “I appreciate you calling and talking to me. It was a pleasure speaking with you. You were very clear and concise during this emotional time. I definitely appreciate that because things like this can be information overload.”
    a trusting patient
    “It was lovely to speak with you today. What a nice surprise. I can tell you, people don’t offer this kind of support anymore. It is appreciated. I love knowing that if I have any questions or concerns, I have a sincere contact.”
    a grateful patient
    “Thank you for the excellent and dependable care for the delivery of my medication. You folks demonstrated care and understanding, and I am truly grateful.”
    A grateful patient
    “Thank you so very much for assisting me with my injections. This is really helping me greatly; I can’t express how much I appreciate the effort you put into this. I am very grateful and feel empowered to do it myself.”
    a thankful patient
    “Your pharmacy is spectacular. You offer patient care the way it should be done. Nothing will fall through the cracks and I know my patients are getting better care with Sentrex.”
    a grateful HCP
    “My experience at PerCuro was excellent. The nurses were so attentive, making sure I was comfortable throughout my infusion. Their professionalism and kindness made such a difference. I felt truly cared for. Knowing I was in good hands helped ease any worries I had.”
    a thankful patient
    “The atmosphere at PerCuro Infusion Clinic is warm and welcoming from the moment you walk in. The space is spotless and designed to make you feel comfortable and relaxed. The clinic’s cleanliness and calming environment made a huge difference during my treatment, creating a positive, reassuring experience. Thank you to the entire PerCuro team.”
    an impressed patient
    “The staff are the heart and soul of Percuro. Super friendly nurses will happily chat with you while always respecting your privacy and being professional. You really feel like you’re coming for a visit… not an infusion.”
    a grateful patient

    Clinic network

    Our PerCuro by Sentrex team is committed to providing personalized care designed around your treatment needs.

    Find a clinic