Patient Support Programs

Solutions that work for your patients – and brand

Your goal is our goal: to improve drug access, optimize efficiency, and elevate patient care. With Sentrex, you’ll have a dedicated, agile PSP provider that truly gets to know your brand– ready to pivot and adapt to meet the rapidly changing landscape of specialty care in Canada.

Why partner with us

We do more than create PSPs – we strategically partner with you to ensure that your programs deliver both an exceptional patient experience and are aligned to your business objectives.

Discover what sets us apart.

Our people are the heart of our organization, leading with passion and authenticity. Our front-line teams are staffed with expert pharmacists, reimbursement specialists, and nurses that have extensive experience in navigating the Canadian specialty landscape. We recruit with intent, bringing together senior-level specialists with diverse backgrounds who are certified through our best-in-class training programs to uphold our core values and ensure accountable and responsive service to our customers—and yours.

We work to deeply understand the needs of each stakeholder – patients, healthcare professionals, and manufacturers – to create and execute innovative, results-driven programs. You’ll have a dedicated, agile team that provides continuous evaluation of program performance and patient satisfaction, so that we can quickly adapt to meet the rapidly changing landscape of specialty care.

Luminav^TM, our purpose-built suite of technologies, features our HCP and patient portals designed exclusively for patient support services. Leveraging advanced technology, it drives program efficiencies and uncovers valuable data insights. From expediting medication access to technology-driven adherence strategies, Luminav^TM is a true game-changer.

Our vast expertise enables an integrated approach where you can have PSP program development, brand strategy, and creative services all under one roof. Coupled with our strong clinic relationships, we provide a cohesive solution that bridges the gap between PSP offerings and clinic needs. But we also recognize the value of collaboration. Whether you prefer centralized solutions or wish to work with additional vendors, we tailor our approach to suit your needs.

“I wanted you to know that on a global call with our entire team, Canada was called out as having the gold standard, best in class PSP. Thank you Sentrex!”

“I have my own PSP KPI – it’s how long it takes until we get our first complaint from a clinic or prescriber. I am amazed that all we have gotten from day one is positive feedback.”