Any patient, agent, or other third party (the “User”) in the course of its dealings with Sentrex Pharmacy Group Inc. (“Sentrex”) or otherwise, acknowledges that when visiting the Sentrex web site at https://sentrex.com/ (the “Website”), or other online resources maintained by Sentrex, the User may provide personal information and/or personal health information to Sentrex.
What is Personal Information?
Personal Information is defined in Personal Information Protection and Electronic Documents Act (“PIPEDA”) as information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. In other words, it does not include the information that one expects to find on a business card or information that is available in public records. Personal Information includes, but is not limited to, a User’s name, mailing address, telephone number, e-mail address, facsimile number, age, gender, marital status, health status, financial status, credit card information, credit history, interests, browsing preferences, web logs, Internet protocol addresses, network and server particulars, and/or other information relevant to the Web Site, promotional and marketing activities.
Personal health information is more specific, and is defined in the Personal Health Information Protection Act, 2004 (Ontario) (“PHIPA”) as identifying information about an individual which relates to that individual’s physical or mental health, the provision of health care to that individual, payments made or eligibility for health care or health care coverage of that individual, organ, tissue and fluid donations made by that individual, that individual’s provincial health card number and the identit(ies) of that individual’s substitute decision-maker(s).
Moreover, as a pharmacy, Sentrex is subject to the more stringent obligations imposed by PHIPA to the extent personal health information is collected, used and disclosed. Where these more stringent obligations apply, Sentrex will abide by these higher standards.
How is Personal Information Collected?
Sentrex collects Users’ personal information and personal health information in order to enable us to communicate with Users and provide them with our services. Sentrex collects a User’s Personal Information in one of three ways; unsolicited information provided by a User, information obtained from the public or third parties, and information collected from a User’s computer or other electronic device.
- Unsolicited Information
Sentrex collects Users’ personal information and personal health information in order to enable us to communicate with Users and provide them with our services. Sentrex collects a Users Personal Information in one of three ways; unsolicited information provided by a User, information obtained from the public or third parties, and information collected from a User’s computer or other electronic device.
- Information from Public or Third-Parties
Sentrex may collect personal information and personal health information from Users that register on the Website, from public or third party information sources to verify their professional credentials and identity. If names and contact information for a User’s physician and other health practitioners are provided via the Website or via any other online resources, Sentrex may contact them to collect further information.
- Information Collected from a User’s Computer or other Electronic Device
Sentrex collects information from a User’s computer and other electronic devices when a User accesses the Website and other online resources. The information that is collected during this process includes but is not limited to a User’s Internet Protocol (IP) address, domain name, browser type, date and time of a User’s request and information provided by tracking technologies, such as cookies and single-pixel tags, which are defined below.
“Single-pixel tags”, also known as web beacons or web tags, are graphics that function similar to cookies. Single-pixel tags are not visible. Single-pixel tags are used to collect information in web logs that do not identify a User personally such as web pages viewed, the web site a User came from and the advertisement the User clicked on to visit the Web Site. Single-pixel tags are also used to confirm whether promotional or other commercial e-mail messages that are sent via the Website are opened.
In order to properly manage the Website, Sentrex may also anonymously use log information on operational systems, and identify categories of Users by items such as domains and browser types. Statistics may be reported to a party assisting Sentrex in offering the Website, such as webmasters.
How is the Personal Information used?
Sentrex collects, uses and discloses Personal Information to better understand a User’s needs and to provide a User with better services. In particular, personal information and personal health information is collected for the following reasons:
- internal record keeping;
- to identify products, facilitate orders and otherwise provide Sentrex’ services;
- to improve services;
- to register a User for, and facilitate a User’s participation in, certain areas of the Website;
- to gather a User’s opinion and feedback;
- to audit online resources for authorized access and security;
- to customize the Website according to a User’s interests; and
- such other uses as may be permitted or required by applicable law.
To whom does Sentrex provide personal information and personal health information?
Personal information and personal health information will be accessible to Sentrex, and to individuals and organizations that use personal information and personal health information gathered by Sentrex, solely for and at the direction of Sentrex. Uses and disclosures of personal information and personal health information by external individuals and organizations acting on Sentrex’s behalf are governed by agreements that require personal information and personal health information to be protected appropriately. Sentrex’ ability to allow others to access personal health information is further restricted by PHIPA.
Requests for Non-Disclosure
A User may withdraw their consent to Sentrex’s collection, use and disclosure of personal information and personal health information at any time, subject to legal and/or contractual restrictions and upon reasonable notice, by contacting Sentrex’s Privacy Officer. Please note certain personal information and personal health information will be collected automatically when a User visits the Website. A User’s continued use of the Website will be deemed consent to obtain any personal information and personal health information that derives from the User’s use of the Website.
How does a User limit disclosure of a User’s Personal Information?
A User may choose not to provide Personal Information to Sentrex by electing not to enter any Personal Information into a form or data field, and by not using any personalized services provided by the Web Site or by any other online resources. However, some of the Web Site may only be available to Users that provide personal information or request the use of personalized services.
If a User previously agreed to permit the use of Personal Information for marketing or promotional purposes, a User may revoke consent by following the opt-out instructions in each communication or by writing to Sentrex’s Privacy Officer.
How does Sentrex protect a User’s Personal Information?
Sentrex employs physical, administrative, and technological security safeguards appropriate to the sensitivity of the information. With respect to personal health information collected, Sentrex acts as custodian thereof and takes all precautions required by PHIPA to prevent the unauthorized disclosure thereof.
How may a User access and correct personal information and personal health information?
Upon written request, Sentrex will provide a User with any personal information and personal health information to the extent required by law.
If a User believes that any of the personal information and personal health information collected by Sentrex relating to a User is incorrect or incomplete, please write or send an electronic message to Sentrex’s Privacy Officer, as provided above.
- Former Users
- Terms and Conditions of Use of Website
- Third Party Links and Web Sites