Terms and Conditions

Please read these Terms and Conditions of use carefully before using the Sentrex Health Solutions website.
You can find our full Privacy Policy at https://sentrex.com/privacy-policy/.

Background
Protecting your privacy is paramount to us. To accommodate any concerns you may have with how we protect your personal information (PI) and personal health information (PHI), we have created these Terms and Conditions which detail how we collect, use, and disclose PI/PHI obtained from you when visiting our website, utilizing services provided via our website, as well as information received from electronic mail and other downloadable material.

The following Terms and Conditions apply to the use of this website (https://sentrex.com/ (the “website”). Your access or use of the website indicates that you have read, understand, and agree to follow these Terms and Conditions. We may change these Terms and Conditions from time to time without notice, and they will become effective once they are posted to this website. By using the website, you acknowledge and agree to be bound by the provisions of these Terms and Conditions.

Please note that these Terms and Conditions do not cover the PI/PHI collected from offline resources and communications, except when the PI/PHI is combined with PI/PHI collected by us. They also do not cover third-party online resources to which our website may link, where we do not control the content or the privacy practices of the resources.

Terms and Conditions

You must be at least 18 years of age to use this website, or any services contained within the website. Your access and use of the website indicates that you are at least 18 years of age. We assume no responsibility or liability for any misrepresentation of your age. We require a parent or guardian to communicate directly with us for all services related to children or minors.

By using the website, you consent to the collection, use, and disclosure of your PI/PHI in accordance with our Privacy Policy. If you do not consent, you should stop using the website. Your access and continued use of the website will be deemed as consent. You may choose not to provide PI/PHI to us by electing not to enter any PI/PHI into a form or data field, and by not using any personalized services provided by our website or by any other online resources. However, some of the website may only be available to you if you provide PI/PHI or request the use of personalized services. 

 

If you withdraw or limit your consent for us to collect or disclosure your PI/PHI, we may be limited in our ability to provide pharmacy services – as this may limit our ability to access essential information, or limit our ability to contact insurers, doctors, guardians etc. The continued use of our website will be deemed consent to obtain any PI and PHI that comes from your use of the website. Any PI/PHI collected or disclosed without consent will only be collected or disclosed in circumstances permitted by law. For example, where there is a concern for health and safety, or in an emergency.

 

Please note, certain PI and PHI will be collected automatically when you visit our website. If you have previously agreed to the use of your PI/PHI for marketing or promotional purposes, you may revoke your consent by following the opt-out instructions in each communication or by writing to our Chief Privacy Office (see address below). If you stop using the website, or access to the website is terminated, we may continue to use and disclose the PI and PHI in accordance with our Privacy Policy.

Through your use of the website, you acknowledge that when visiting the website or other online resources maintained by us, you may provide PI and/or PHI to us. By using our website, you consent to the collection, use, and disclosure of your PI/PHI in accordance with our Privacy Policy. Specifically, you consent to us disclosing PI and PHI to external individuals and organizations strictly in line with our Privacy Policy, when it is needed to identify adverse events, product complaints, special situation reports or medical inquiries, or to assist in investigating or preventing future adverse events or complaints. 

To properly manage the website, we may also anonymously use log information on operational systems and identify categories of users by items such as domains and browser types. Statistics may be reported to a party assisting us in offering the website, such as webmasters. Depending on how you use our website, we may receive information through web-based technologies, specifically ‘cookies’ and ‘single-pixel tags’.

Cookies are small text files placed on hard drives that assist us in providing a customized browsing experience. Cookies contain a unique identification number that identifies browsers to our computers each time you visit our website. We use cookies to make navigation of the website easier for you and to facilitate efficient registration procedures. If you are concerned about the cookies, most browsers will permit you to refuse to accept all cookies. However, you should note that if you refuse to accept cookies, you may not be able to use some of the features available on our website and other online resources.

Single-pixel tags, also known as web beacons or web tags, are graphics that function like cookies. Single- pixel tags are not visible. They are used to collect information in web logs that do not identify you personally. For example, web pages viewed, the web site you came from, and the advertisement you clicked on to visit the website. Single-pixel tags are also used to confirm whether promotional or other commercial e-mail messages that are sent to you by the website are opened.

We collect your PI/PHI to enable us to communicate with you and provide you with our services. We collect your PI/PHI in one of three ways: 

  • Unsolicited information provided by you: We may collect unsolicited PI/PHI provided by  you voluntarily, such as data entered in forms or data fields on the website or via any other online resources.
  • Information obtained from the public or third parties:  If you register on our website, we may collect PI/PHI from public or third-party information sources to verify your professional credentials and identity. If names and contact information for your physician and other health practitioners are provided via the website or via any other online resources, we may contact them to collect further information.
  • Information collected from your computer or other electronic device: We collect information from computers and other electronic devices when you access the website and other online resources. The information collected during this process includes, but is not limited to,
    • Internet Protocol (IP) address.
    • Domain name. 
    • Browser type.
    • Date and time of the request.
    • Information provided by tracking technologies, such as cookies and single-pixel tags (defined above). 
    • We may collect information about you from your mobile device, such as device ID and device type, usage information, use of mobile websites and other mobile resources if you are accessing the website from a mobile device. 

The website may contain links to other third-party web sites or internet resources, which are not affiliated with the website, nor provided by us, and are not subject to these Terms and Conditions and/or our Privacy Policy. You assume any risk associated with any third-party links or websites. We assume no responsibility or liability for, or control over any third-party websites or their collection, use and disclosure of your PI/PHI.

We will take all reasonable and legally required steps to protect PI/PHI as it is transmitted from your computer to our website or other online resources and servers. We will also protect PI/PHI from unauthorized access, disclosure, alteration, or destruction. We ensure that all our affiliates and other third parties that are retained to perform services on our behalf and are provided with PI/PHI are contractually required to observe our Privacy Policy. However, security risks on the internet cannot be eliminated. It is your personal responsibility to secure your own copies of any logins, passwords and related access codes used on or for the website. We cannot and do not guarantee that your PI and PHI will not be accessed in ways not otherwise described in these Terms and Conditions and our Privacy Policy.

We may provide you with certain information because of your use of the website including, but not limited to, documentation, data, or information developed by us, and other materials which may assist in the use of the website or services (‘company materials’). The company materials may not be used for any other purpose than the use of this website and the services offered on the website. Nothing in these terms of use may be interpreted as granting any license of intellectual property rights to you. 


The material on this website may not be reproduced in any form, or by any means, without the prior written permission of Sentrex Health Solutions.  You are free to use the content for non-commercial purposes provided that you do not modify, disassemble or alter in any way, and provided that you retain all copyrights and proprietary notices contained in the content and acknowledge Sentrex Health Solutions as the source.  


Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute registered or unregistered trademarks, trade names, product names, service names, slogans, icons or logos of Sentrex Health Solutions or third parties that are used under license.  Unless otherwise indicated, their use and reproduction is strictly prohibited. 

We are committed to reducing the harmful effects of spam and related threats to electronic commerce and are working towards a safer and more secure online marketplace. CASL regulates certain forms of electronic contact, consisting of, the sending of commercial electronic messages, the alteration of transmission data in electronic messages, and the installation of computer programs on another person’s computer system, during a commercial activity. The fundamental underlying principle of CASL is that such activities may only be carried out with consent. We comply with CASL and work with our affiliates, customers, and partners to seek consent, as required by CASL, before communicating any commercial electronic messages.

Sentrex Health Solutions expressly disclaims any obligation, responsibility or liability for any loss or damage, whether direct or indirect, special or consequential, incurred by any user of this website.  By accessing the website, each user releases Sentrex Health Solutions and its respective directors, officers, employees, agents and consultants from all claims and proceedings for all such losses, damages or consequences. 

Please contact our Chief Privacy Officer for any additional information using the details below: 

  • Email: privacy@sentrex.com
  • Mailing address:
    Attn: Chief Privacy Officer
    120 Valleywood Drive
    Markham, ON L3R 6A7.